Refund Policy

Refund Policy - English

1. General Refund Policy

All payments made to TechOptions for services, including, but not limited to, software development and IT training programs, are non-refundable. This policy protects the integrity of our services and the time invested by our team members. However, exceptions may be made under certain circumstances, as detailed in this policy.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

• Service Non-Delivery: If a session, program, or service is not delivered as scheduled due to circumstances within TechOptions' control, a refund may be issued for the undelivered portion of the service.
• Technical Issues: If you encounter significant technical issues that prevent you from accessing our online services, and we cannot resolve these issues promptly, a refund may be issued for the affected service.
• Cancellation by TechOptions: If TechOptions cancels a session, program, or service and cannot reschedule it at a mutually agreeable time, a refund may be issued.

3. Refund Requests

To request a refund, you must:

• Submit your request in writing via email to info@techoptions.com.bd within 7 days of the scheduled service date.
• Please include the reason for your refund request and any relevant details, such as booking confirmations, payment receipts, and correspondence with TechOptions.
Please note that refund requests submitted after the 7-day window may not be considered except under exceptional circumstances determined by TechOptions.

4. Processing of Refunds

Once a refund request is received, TechOptions will:

• Review Your Request: We will assess the eligibility of your request based on the criteria outlined in this policy.
• Notify You of the Decision: You will be informed of the outcome of your refund request within 7-10 business days. If approved, we will provide details on the amount to be refunded and the refund method.
• Process the Refund: Approved refunds will be processed using the original payment method. Depending on your payment provider, it may take up to 10 business days for the refund to reflect in your account.

5. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Change of Mind: If you decide to discontinue or withdraw from a session, program, or service after it has commenced, refunds will not be provided.
• Failure to Attend: If you fail to attend a scheduled session without prior notification or valid reason, no refund will be issued.
• Partial Use: If you have partially used a service or session and choose not to continue, refunds for the unused portion will not be granted.
• Dissatisfaction with Results: As the outcomes of our services depend on individual effort and external factors, dissatisfaction with the results is not grounds for a refund.

6. Cancellation Policy

• Client Cancellations: If you need to cancel a scheduled session or service, please notify us at least 48 hours in advance. Failure to do so may result in the forfeiture of that session without a refund.
• TechOptions Cancellations: In the rare event that TechOptions must cancel a session or service, we will make every effort to reschedule at a time that is convenient for you. If rescheduling is not possible, a full refund for the canceled session or service will be provided.

7. Payment Disputes

If you believe that a payment has been processed incorrectly or that you have been charged in error, please contact us immediately at info@techoptions.com.bd or +880 1833933567. We will investigate the issue and, if a mistake is found, issue a refund for the incorrect charge.

8. Amendments to the Refund Policy

TechOptions reserves the right to update, modify, or amend this Refund Policy anytime. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates. Continued use of our services after any changes indicates your acceptance of the updated terms.

9. Delivery Policy

As TechOptions provides digital courses and IT services, delivery is not dependent on physical location. Access to online courses or services is generally granted immediately upon successful payment confirmation. In some cases, account activation or course enrollment may take up to 7 working days to be completed.

10. Contact Information

For any questions, concerns, or requests related to this Refund Policy, please contact us at: